Your privacy is our top priority
This policy provides a full description of how your personal information is collected, stored, and used on the kx77 platform.
1. Introduction and Scope
Who This Policy Applies To
This Privacy Policy applies to all users of kx77's website, mobile version, and other related digital services. This Policy applies to both registered members and those who simply browse.
Right to Modify the Policy
kx77 reserves the right to partially or fully modify this Privacy Policy at any time. For significant changes, users will be notified via their registered email or the changes will be clearly published on the website.
2. What Information We Collect
kx77 collects only the information necessary for the smooth operation of the platform's services. The categories of information collected are listed below:
Identity-Related Information
- Full name
- Date of birth
- National ID or passport number (for verification)
- Username and password (stored in encrypted form)
Contact Information
- Email address
- Mobile number
- Current address (when required)
Financial Information
- bKash / Nagad / Rocket / Upay transaction reference numbers
- Deposit and withdrawal history
- Wallet number (partial, for verification)
Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
Usage-Related Information
- Login time and session duration
- Game play history
- Betting and win/loss records
- Participation in promotional offers
Communication Records
- Live chat conversations
- Email correspondence
- Support tickets and complaint details
3. Purpose of Using Information
kx77 uses collected information only for the legitimate purposes listed below. Information is not sold commercially to third parties.
Account Management and Verification
Information is used to confirm user identity, create and maintain accounts, ensure login security, and verify the approved age (21+).
Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes via bKash, Nagad, Rocket, or Upay, to ensure transaction security, and to prevent fraud.
Providing Customer Service
Contact information is used to provide effective assistance through 24/7 Bengali live chat support, to resolve complaints, and to improve service quality.
Ensuring Responsible Gaming
Usage-related information is used to monitor user gaming behavior, identify problematic behavior, and facilitate self-exclusion or limit-setting.
Promotional Communications
With the user's consent, information about special offers, bonuses, and new games may be sent by email. Users may withdraw this consent at any time.
Technical Improvement and Security
Technical information is used to improve platform performance, prevent cyberattacks, block unauthorized access, and ensure overall service quality.
4. Information Sharing and Disclosure
kx77 does not sell or lease users' personal information to third parties. However, information may be shared in the limited circumstances listed below:
Payment Processors
Only the necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. They are not obligated to use this information for any other purpose.
Game Providers and Technology Partners
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, and Ezugi may receive the minimum session data required to operate their games. These partners operate under strict data protection agreements.
Legal Obligations
kx77 may be required to provide information to relevant authorities pursuant to court orders, government directives, or legal investigations. In such cases, only the minimum necessary information will be provided.
Fraud and Scam Prevention
Specific information may be shared with security agencies to help prevent fraud, money laundering, or other illegal activities.
5. Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or device. kx77 uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: To remember language preferences, game settings, and user preferences.
- Analytics cookies: To understand which parts of the platform are used most — these do not collect personal information.
You can block non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.
Cookie Expiry
- Session cookies: Deleted as soon as the browser is closed.
- Persistent cookies: Stored for up to 12 months.
- Security cookies: Renewed per session.
6. Data Security Measures
kx77 applies industry-standard technology and practices to protect user information.
SSL Encryption
All data transmissions are secured through 256-bit SSL (Secure Sockets Layer) encryption. You can confirm this by looking for "https" and the lock icon in your browser's address bar.
Password Hashing
User passwords are not stored directly — they are stored in an unreadable form using industry-standard cryptographic hashing algorithms.
Access Control
Only authorized staff have access to user information, and only within the limits necessary to perform their duties. All access is logged and monitored.
Regular Security Testing
kx77 conducts regular security audits, and any vulnerabilities identified are resolved quickly. Firewalls and intrusion detection systems are always active.
Response to Data Breaches
If a data breach is detected, kx77 will promptly notify affected users and take every measure to minimize the damage.
7. Data Retention Period
Data for Active Accounts
All information is retained for as long as your account remains active. Retaining this information is essential for providing services, managing accounts, and meeting legal obligations.
Data for Closed Accounts
Even after an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with applicable legal requirements. After that period, the information is securely deleted.
Marketing Data
No marketing messages will be sent after you withdraw your consent. However, transaction-related communications (such as withdrawal confirmations) may continue.
Log Files and Technical Data
Server logs and technical data are generally retained for up to 90 days. This period may be extended if required for security investigations.
8. User Rights
kx77 grants users the following rights over their personal information:
Right to Access Information
You may request from us at any time what information kx77 holds about you and for what purpose it is being used. If you email [email protected], full details will be provided within a set timeframe.
Right to Correct Information
If any of your information is incorrect or outdated, you have the right to request that it be corrected. Information can be updated directly from account settings or through the support team.
Right to Delete Information
When you apply to close your account, you may request that your personal information be deleted. However, due to legal obligations, financial records or matters under investigation may not be deleted immediately.
Right to Object to Processing
You may object to the use of your information for marketing communications or personalized services. After you raise an objection, your information will no longer be used for that specific purpose.
9. Protection of Minors
Strict Policy for Those Under 21
kx77 is an online gaming platform for users aged 21 and above only. We do not knowingly collect or process the personal information of any minor.
Age is verified at the time of registration, and where necessary confirmed through identity document verification. If information belonging to a minor has been collected, it will be deleted immediately and the account will be closed.
If a parent or guardian believes their child's information has been collected unintentionally, please contact [email protected]. We will take immediate action.
10. Third-Party Services and Links
Payment Gateways
bKash, Nagad, Rocket, and Upay each have their own privacy policies. kx77 is not responsible for how these payment services store and process information. During a transaction, you interact directly with that service.
Game Provider Platforms
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming follow their own data processing policies. Although the minimum session data required to operate games is shared with them, kx77 is not responsible for their data practices.
11. Contact and Complaints
Privacy-Related Contact
If you have any questions about this Privacy Policy, requests related to your information, or complaints, please contact us through the following:
Your privacy is very important to us. We take every request seriously and try to resolve it as quickly as possible. For more details, visit our FAQ page.